SUNRATE is a global payment and treasury management platform for businesses worldwide. Since its inception in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan.

The KYC Quality Assurance (QA) Specialist is responsible for reviewing Know Your Customer (KYC) files to ensure accuracy, consistency, and adherence to internal policies and procedures. This role plays a key part in identifying process improvements, maintaining documentation standards, and supporting strong operational practices in client onboarding. The QA Manager will work closely with the onboarding team to enhance the overall quality and effectiveness of KYC reviews.

What you’ll be spending your time on: 

1. KYC Quality Assurance

• Conduct detailed reviews of KYC files after onboarding and account opening.
• Ensure reviews meet internal quality standards and procedural requirements.
• Validate client data, business descriptions, risk assessments, supporting documentation, screening results, and case decisions for accuracy and completeness.
• Complete QA checklists and maintains accurate documentation of findings.
• Identify inconsistencies and collaborate with relevant teams to resolve issues efficiently.
• Develop and demonstrate a strong understanding of the systems and tools used for review and documentation.

2. Collaboration & Communication

• Coordinate with onboarding and compliance management to communicate findings and ensure alignment on quality expectations.
• Provide constructive feedback in a clear, professional manner.

3. Process Awareness & Training

• Stay updated on internal policy changes, procedural updates, and system enhancements.
• Participate in relevant training sessions and team discussions to ensure alignment with operational standards.

4. Other Duties

• Supports additional projects and assignments as directed by management.

For this role you also have:

• Bachelor’s degree required.
• 1–3 years of investigative or related experience, preferably in financial/payment services or a similar operational environment.
• Professional certifications related to compliance, quality assurance, or risk management are a plus.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to identify trends, inconsistencies, and areas for improvement.
• Ability to manage multiple priorities in a dynamic, fast-paced setting.
• Proficient in problem-solving and independent decision-making.
• Comfortable working independently while contributing effectively to team goals.
• Willingness to complete all required job-related training.