Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network, and unified solutions.

Sunrate operates through offices across key markets, including Singapore, Kuala Lumpur, Jakarta, Hong Kong, Shanghai, and London. The company partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. Sunrate is also the principal member of Mastercard and Visa.

As a Commercial Project Delivery Manager, you will play a critical role in delivering a seamless customer onboarding and implementation experience, taking ownership of each implementation from contract signature through to the customer's first successful live transaction.

This is a customer-facing role that combines project management, stakeholder management, and commercial enablement. You will act as the primary point of contact throughout the onboarding and implementation journey, ensuring projects are delivered on time, implementations run smoothly, and customers are fully supported and ready to start transacting.

Working closely with Sales, Compliance, Product, Operations, and Customer Success teams, you will ensure every customer enjoys a smooth and efficient onboarding experience while enabling our commercial teams to focus on driving new business and revenue growth.

What you’ll be spending your time on:

• ​Own the end-to-end customer onboarding and implementation lifecycle, from signed contract through to the customer's first successful live transaction.
• Lead customer onboarding activities, including registration, KYC, account opening, platform demonstrations, training, and operational readiness.
• Coordinate cross-functional teams across Sales, Compliance, Operations, Product, and Customer Success to ensure all implementation requirements are completed efficiently and on time.
• Act as the dedicated project manager and primary customer contact throughout the implementation process.
• Develop and manage project plans, timelines, milestones, dependencies, and implementation schedules.
• Provide regular project status updates, identify potential risks and blockers, and drive timely resolution with both customers and internal stakeholders.
• Coordinate account configuration, user permissions, and platform setup across Sunrate's key products, including Virtual Accounts, FX, Global Collections, Global Payouts, and Virtual Cards.
• Work closely with commercial teams to identify onboarding bottlenecks and continuously improve the customer activation journey.
• Support customers in navigating implementation requirements and ensure they are fully prepared to launch and transact successfully.
• Drive a smooth transition from implementation to the Customer Success / Account Management team after successful activation.

For this role you’ll also have:

• Proven experience in project management, implementation, customer onboarding, or client delivery, preferably within a B2B environment.
• Strong stakeholder management skills with the ability to coordinate multiple internal teams and manage several projects simultaneously.
• Excellent communication and interpersonal skills, with a strong ability to manage customer expectations while maintaining a customer-first mindset.
• Strong organisational and time-management skills, with excellent attention to detail and the ability to manage multiple priorities.
• Experience working with CRM and project management platforms.
• Strong commercial awareness and a results-oriented mindset, with a focus on customer activation and revenue generation.
• Fluent written and spoken business English.
  

​Preferred Qualifications and Experience:​

• Experience in Travel Payments, FinTech, Banking, Payments, or SaaS.
• Good understanding of KYC, AML, and customer onboarding processes.
• Familiarity with payment products such as Virtual Cards, FX, Global Collections, and Global Payouts.
• Basic understanding of API integration methodologies.
• Experience working with global, enterprise, or multi-market customers.
• Experience managing projects involving multiple stakeholders across different countries or time zones.
• Fluency in written and spoken business Mandarin is a plus.

Success in this role will be measured by:

• Higher customer onboarding completion rates.
• Reduced time from customer registration to the first successful live transaction.
• High customer satisfaction throughout the onboarding and implementation journey.
• Increased customer activation and faster time-to-revenue.
• Successful delivery of implementation projects on time and within agreed milestones.
• Improved collaboration and efficiency across Sales, Compliance, Product, Operations, and Customer Success teams.